Frequently Asked Questions | AAMS Wear Distribution

Need Assistance?

For wholesale enquiries or order-related questions, contact our team during business hours.

Phone: (+91) 92266 05578
Email: team@aamswear.shop

Shopping & Order Information

Who can place orders with AAMS Wear Distribution?

We primarily cater to retailers, resellers, and trade buyers. Orders are processed as wholesale or distribution enquiries.

Is there a minimum order quantity (MOQ)?

Minimum order quantities may apply depending on the product category and brand. Details are shared during order confirmation.

How long does it take to process an order?

Orders are processed after confirmation of product availability, quantity, and payment terms. Processing timelines may vary based on order size and stock status.

Do you accept both wholesale and retail orders?

Our core operations are wholesale and distribution. Any retail availability, if applicable, is communicated separately.
Shipping & Delivery

Do you offer pan-India shipping?

Yes, we serve customers across India. Shipping arrangements depend on order size, destination, and agreed logistics terms.

Is free shipping available?

Free shipping may be available only on select bulk or prepaid orders, subject to terms discussed at the time of order confirmation.

What happens once the order is dispatched?

Once dispatched and handed over to the logistics partner, shipment tracking details are shared where applicable. Transit responsibility follows agreed shipping terms.

What if my package is delayed or lost in transit?

In case of transit issues, buyers must inform us immediately. Claims are addressed based on courier partner policies and available proof.
Payment Information

What payment methods do you accept?

Payment methods are communicated during order confirmation and may include bank transfer, UPI, or other agreed business payment modes.

When is payment required?

Payment terms vary by order and buyer relationship. Orders are processed only after payment confirmation or as per agreed credit terms.

Is my payment information secure?

We do not store sensitive payment information on our website. Payments are handled through secure and verified channels.
Returns & Refunds (Important)

What is your return policy?

Due to the wholesale nature of our business, most products are non-returnable. Returns are considered only for damaged or incorrect items.

What is the return window?

Return or replacement requests must be raised within 24 hours (1 day) of delivery. Requests after this period are not accepted.

Do you offer refunds or replacements?

Approved cases may be refunded or replaced at our discretion after verification. Shipping charges are non-refundable unless the error is from our side.

Do I need to inspect products at delivery?

Yes. Buyers are required to inspect goods immediately upon delivery. Failure to report issues within 24 hours is considered acceptance of goods.
General & Support

How can I contact AAMS Wear Distribution?

You can reach us via phone or email during business hours for enquiries or support.

What are your business hours?

Monday to Saturday, 10:00 AM – 8:00 PM (IST)

Can I visit your office or warehouse?

Visits are by prior appointment only. Please contact us to schedule a visit.